Refund policy

At Kloth, we are committed to ensuring your satisfaction with every purchase. Please review our policy below:

• Order Inspection Upon Delivery
  • Customers are allowed to inspect their order at the time of delivery while the courier is present. If you are not satisfied with the product, you may return it immediately to the courier. In this case, only the shipping fees will be charged.
• No Returns Policy
  • Please note that we do not offer returns or refunds once the order has been accepted
•  Refund Policy Clarification
  • Refunds are only applicable in the case of a manufacturing defect and when the same item is unavailable in stock. Refunds will be issued using the original payment method
• Exchange Policy
  • Exchanges are available within 3 days from the date of purchase.
    To be eligible for an exchange, the item must be returned in the same condition it was received, unused, with all original packaging intact.
• Shipping Fees for Exchanges
  • Please note that additional shipping fees will apply for all exchange requests.
• Manufacturing Defects
  • In case of a manufacturing defect, the item may be exchanged for the same product or for any other available product of your choice.
    If you prefer the same item and it is out of stock, you may choose another available item or request a refund.